Helpdesk Support Technician
About The Position
A growing manufacturing company is seeking an onsite Help Desk Technician who is eager to learn, expand their technical skillset, and support a fast‑paced operational environment. This is an excellent opportunity for an early‑career IT professional who enjoys hands-on work, problem-solving, and being the go‑to resource for day‑to‑day technology needs. Configure, deploy, and maintain new desktops, laptops, tablets, handheld scanners, and other endpoint devices. Image machines, install required applications, and ensure proper user access and permissions. Set up peripheral equipment such as printers, labelers, barcode scanners, and monitors. Receive, log, prioritize, and resolve support tickets through the company’s ticketing system. Provide Level 1–2 support for hardware, software, user access, and connectivity issues. Maintain clear documentation of issues, resolutions, and technical procedures. Diagnose and resolve problems related to Windows OS, Microsoft 365, email access, and common business applications. Support network connectivity issues—including basic troubleshooting of switches, Wi‑Fi access points, and wired connections. Assist with password resets, account provisioning, and user onboarding/offboarding.
Responsibilities
- Configure, deploy, and maintain new desktops, laptops, tablets, handheld scanners, and other endpoint devices.
- Image machines, install required applications, and ensure proper user access and permissions.
- Set up peripheral equipment such as printers, labelers, barcode scanners, and monitors.
- Receive, log, prioritize, and resolve support tickets through the company’s ticketing system.
- Provide Level 1–2 support for hardware, software, user access, and connectivity issues.
- Maintain clear documentation of issues, resolutions, and technical procedures.
- Diagnose and resolve problems related to Windows OS, Microsoft 365, email access, and common business applications.
- Support network connectivity issues—including basic troubleshooting of switches, Wi‑Fi access points, and wired connections.
- Assist with password resets, account provisioning, and user onboarding/offboarding.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
