Experienced Part-Time Hotel Front Desk Agent

Fairfield Inn & Suites Savannah Midtown • Savannah, GA

6d

About The Position

Join the Fairfield Inn & Suites, where our passion for outstanding guest services and a family-oriented culture sets us apart. As a Part-Time Hotel Front Desk Agent, you'll be the friendly face greeting our guests, ensuring they receive an unforgettable experience. Your role is pivotal in creating an inviting atmosphere, meeting guests' needs with warmth and efficiency. We value your experience and dedication, offering a supportive work environment with opportunities for career growth and professional development. Embrace the chance to be part of a team that feels like family, where competitive compensation and benefits are just the beginning. We are hiring Associates with a GREAT PERSONALITY who can create memorable experiences for our guests and team members We offer GREAT BENEFITS, like INCENTIVES for providing first-class customer service

Requirements

• Previous experience working as a front desk agent or in a similar role is preferred, but not required
• A high school diploma or equivalent vocational training certificate
• Flexible work schedule
• Proficiency with computers
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and/or the points-of-sale system
• Great verbal and written communication skills
• The ability to create a fun and supportive working environment

Nice To Haves

• Experience working at a hotel establishment (highly desired)

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
• Assist in pre-registration and blocking of reservations when necessary
• Front desk agents provide exceptional customer service
• You will anticipate guests’ needs, respond promptly, and acknowledge all guests in a timely manner
• You will maintain positive guest relations at all times
• Front desk agents will resolve guest complaints and ensure guest satisfaction
• You will maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
• Front desk agents will process all guest check-ins and verify registration information with the guest
• You will handle overbooked or 'walked' guests
• Front desk agents will accept and record wake-up call requests
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• You will resolve discrepancies on the room status report with housekeeping

Benefits

• INCENTIVES for providing first-class customer service

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED