Human Resource Service Specialist-1

VCU Health • Richmond, VA

1d

About The Position

The HR Shared Services Specialist accepts and directs incoming phone calls. This position responds to basic inquiries by referring to the Knowledge Base and SOP’s according to department’s process standards. The role resolves routine to moderately complex issues and will be responsible for processing transactional work in an accurate and timely manner. The HR Shared Services Specialist influences team members by directing them to the Knowledge Base and providing them with instructions on how to complete tasks independently.

Requirements

• 0-1 years of customer service experience in a call center or area with high volume of telephone inquiries.
• High School Diploma or equivalent
• Must have aptitude for technology and be comfortable working in many different systems.
• Excellent listening and communication skills with ability to provide high quality customer service.
• Must be team-focused, self-motivated, and work with a modest degree of supervision.
• Able to multi-task in fast paced environment while being detail oriented.
• Able to work varying 8 hour shifts from 6:00 a.m. – 8:00 p.m.
• Physical Lifting less than 20 lbs.
• Activities: Prolonged sitting, Repetitive motion
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Nice To Haves

• 1-2 years of Healthcare or Human Resource experience
• Some college coursework in HR or related field

Responsibilities

• Accepts and directs incoming phone calls.
• Responds to basic inquiries by referring to the Knowledge Base and SOP’s according to department’s process standards.
• Resolves routine to moderately complex issues
• Responsible for processing transactional work in an accurate and timely manner.
• Influences team members by directing them to the Knowledge Base and providing them with instructions on how to complete tasks independently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED