Implementation Manager

Bankjoy

9d•Remote

About The Position

We are looking for an Implementation Manager to lead digital banking and product implementation projects for financial institutions. This role is critical to ensuring successful client launches. You will own the full implementation lifecycle, working closely with clients, internal teams, and third-party vendors to deliver projects on schedule while ensuring a smooth experience for financial institutions and their members. The ideal candidate has strong banking or fintech experience, excellent project management discipline, and the ability to drive momentum across multiple stakeholders while solving technical and operational challenges during implementation.

Requirements

5+ years of implementation, onboarding, or project management experience in banking, fintech, or enterprise SaaS
Strong understanding of banking systems and digital banking implementations
Exceptional project management and organizational skills with the ability to manage multiple projects simultaneously
Proven ability to drive projects forward and hold stakeholders accountable to timelines
Excellent communication skills with the confidence to lead discussions with clients, vendors, and internal teams
Strong technical troubleshooting skills to identify configuration or integration issues
Experience working with APIs and system integrations
Ability to translate technical issues into clear action items for clients and internal teams
Experience using project management tools such as Smartsheet, Jira, or similar platforms
Strong sense of urgency and accountability in fast-moving environments

Nice To Haves

Experience with digital banking conversions
Experience working with credit unions or community banks
Familiarity with core banking systems and fintech integrations
Experience managing multi-vendor implementation projects

Responsibilities

Lead end-to-end implementation projects for Bankjoy digital banking and related products
Manage project timelines, milestones, and deliverables to ensure successful client launches
Coordinate cross-functional teams including Product, Engineering, Operations, and Customer Success
Drive client readiness by leading implementation meetings and ensuring progress against timelines
Identify and remove roadblocks by working with clients, internal teams, and third-party vendors
Configure products to meet client requirements
Troubleshoot configuration and integration issues during implementation and testing phases
Oversee testing cycles including UAT and go-live readiness validation
Support digital banking conversions and major platform launches
Ensure clients complete all required setup tasks and testing before go-live
Provide clear communication and status updates to stakeholders throughout the implementation process
Assist with post-launch stabilization and issue resolution
Document implementation best practices and continuously improve implementation processes

Benefits

A fast-paced and collaborative environment
Competitive compensation
Stock options at a well-funded startup
We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
Retirement plan with 4% company matching
8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
3-5 weeks PTO depending on tenure
5 health days
15 holidays
End of year shutdown
Performance-based bonuses
Remote first culture