Implementation Manager

Plansource

20h • Hybrid

About The Position

At PlanSource, a leading cloud-based provider of benefits administration technology and services, we are on a mission to simplify how people choose, use, and manage benefits through cutting-edge, AI-powered experiences. This is an incredible time to launch your career with us!
The Implementation Manager ensures PlanSource exceeds client expectations by supporting its software and services, overseeing project activities, and coordinating with stakeholders from project kickoff to transition to the delivery team. This customer-facing role that works closely with the Implementation Leader to complete implementation tasks for timely delivery.
This role will help create mitigation plans to overcome roadblocks, ensure all project documentation is accurate and up-to-date, aid in system setup, collaborating with the analyst and leader to provide best practice guidance. Additionally, they conduct system testing and ensure the accuracy of data and payroll information, leveraging advanced system development knowledge and health and welfare expertise.

Requirements

• 5+ years technical experience such as implementation project management, benefits administration implementation or software configuration
• Proven experience in project management and customer consultation.
• Strong ability to manage multiple projects and tasks simultaneously.
• Excellent communication and interpersonal skills.
• Advanced knowledge of software and services implementation.
• Advanced knowledge of benefits
• Ability to work independently with minimal supervision.

Responsibilities

• Manage and review project scope, objectives, and deliverables with internal and external stakeholders.
• Maintain comprehensive project plans, incorporating timelines, milestones, and notifications for additional resources as needed. Proactively identify and manage project risks, swiftly addressing any issues and developing effective mitigation strategies. Maintain clear communication with both clients and internal teams.
• Establish and maintain clear professional communication with all customer key decision makers.
• Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager
• Foster a collaborative and productive team environment through mentorship and effective respectful communication.
• Responsible for leading client meetings and providing guidance on best practice, as an implementation subject matter expert of the PlanSource system and health and welfare industry standards.
• Engage with internal stakeholders to strategize on process and product areas of improvement.
• Identify, document, and oversee out-of-scope work, ensuring additional costs are tracked, documented and communicated to all stakeholders internally and externally.
• Provide regular project updates, the Implementation Leader is expected to be the client’s main point of contact for the duration of the implementation project.
• Ensure project deliverables meet quality standards and client expectations.
• Promote team communication and collaboration across channels and job function.
• Provide back-up to team members as needed to avoid delays and ensure client satisfaction.
• Maintain comprehensive project documentation, including plans, reports, and meeting minutes. Ensure all project information is accessible and up to date.
• Including: Salesforce projects, Client and Project Health, EDI Cases, Action Item Logs, IMP SharePoint Site.
• Develop solutions and make decisions to keep the project on track.
• Serve as liaison with other departments within PlanSource for client/Broker companies as it relates to the implementation process.
• Conduct project reviews, document lessons learned and ensure all project deliverables are completed and approved. Coordinate and facilitate a smooth transition to operations support team(s).
• Consult and provide guidance on best practices to all internal and external stakeholders.
• Consult, create and maintain client benefit requirements
• Assist in the sales process by offering expertise in PlanSource and health and welfare benefits to prospective clients. This role will require travel for some presentations.
• Possesses and maintains comprehensive benefits and benefit system knowledge.
• Maintains HIPPA, PHI and PII sensitivity, regularly participates and completes company assigned compliance training.
• All other duties as deemed necessary by management.

Benefits

• Great benefits package, including a full suite of health benefits, a generous 401(k) Plan, unlimited PTO, paid parental leave, a strong rewards and recognition program, and a focus on mental health and well-being.
• An inclusive environment with Employee Resource Groups, volunteering days and the ability to donate to organizations of your choice through our recognition platform.
• The opportunity to work for a fast growing, established technology company, but work side-by-side with a small, dynamic team of talented professionals.
• Fast-paced environment with big goals and the opportunity to make a big impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees