Implementation Manager

Dealpath • Austin, TX

1d • $100,000 - $111,000 • Hybrid

About The Position

Dealpath is looking for a self-motivated Implementation Manager to join our growing team!
As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.
You're excited about this opportunity because you’ll:
Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
Improve existing implementation processes to increase speed, efficiency and customer satisfaction
Actively identify growth opportunities in accounts
Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations
We are excited that you are:
A self-motivated team player, ready to embrace a fast paced, high-growth environment
Product-focused; you enjoy and feel challenged mastering new software
Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Requirements

• Bachelor’s degree or higher
• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
• Strong knowledge and proficiency in Excel / Google Sheets
• High attention to detail and accuracy
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Excellent verbal, written, and interpersonal communication skills

Nice To Haves

• Familiarity with SQL, Salesforce, and other Software-as-a-Service
• Commercial Real Estate background

Responsibilities

• Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency and customer satisfaction
• Actively identify growth opportunities in accounts
• Work cross-functionally with Dealpath’s product and sales teams to relay customer feedback and resolve escalations

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Commuter benefits program.
• Monthly wellness reimbursement to support physical and mental well-being.
• Hybrid Work Policy, 3 days in office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees