Implementation Specialist (US, Remote)

Eleos Health

5d • $55,000 - $70,000 • Remote

About The Position

We are looking for an Implementation Specialist to join our growing Customer Success team. This person will play a critical role in implementing products and analyzing customer data to provide insights. Reporting to the Implementation Team lead, you will work closely with your team members in Implementation, R&D, Support, Solutions Engineering, Training, and Customer Success, among others. With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to support the organization as well as increasing the speed to value time during our new customers’ onboarding journey.

Requirements

• Bachelor’s degree in a relevant field (e.g., Computer Science, Psychology, Biology), or related coursework.
• 0-2 years of experience through internships, research, or roles in technical support, analysis, or configuration
• Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
• Proactive learning mindset and adaptability to new tools. Basic understanding of software configuration and testing a plus.
• Excellent written and verbal communication skills
• You are a self-starter, you love learning and are always actively looking for opportunities to contribute

Nice To Haves

• Healthcare or startup experience a plus
• Open to travel opportunities to customer sites

Responsibilities

• Configure and QA the products, identifying issues and escalating as needed
• Support Implementation Managers in User Acceptance Testing with customers
• Maintain and improve documentation, including configuration guides, process workflows, and testing procedures
• Support internal process improvements, identifying inefficiencies and contributing towards workflow enhancements

Benefits

• A product that positively impacts peoples' lives every single day.
• A team of amazing people with a shared vision and the infinite drive to make it happen
• The base pay range is $55,000-$70,000 a year. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• Opportunity to build, grow and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
• Mental health days off you can take any given moment simply because you need them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees