IT Asset Inbound Processing Technician

ER2•Phoenix, AZ

2d•$20•Onsite

About The Position

The IT Asset Management (ITAM) Inbound Processing Tech plays a crucial role in managing the initial stages of IT asset management for client organizations. This position requires attention to detail, strong organizational skills, and the ability to work efficiently with various ITAM processes and software systems. Schedule: This is a full-time position Monday - Friday, 8 am - 5 pm with a 1 hour lunch break. Reports to: The position reports to the ITAM Director Compensation: $20.00 per Hour Location: Phoenix, AZ

Requirements

Experience in using ITAM software and database systems
Strong attention to detail and organizational skills
Excellent problem-solving abilities
Good communication skills, both written and verbal
Ability to work effectively in a fast-paced environment
Basic understanding of IT hardware and software
The ability to lift, push, pull, or carry heavy objects as needed 50+ lbs.
Ability to work and look at a computer screen for extended hours per day.
Ability to sit and/or stand for consecutive hours.
Ability to work in a climate-controlled warehouse environment with some temperature fluctuations, moderate noise, and a fast-paced, busy atmosphere.
The ability to speak/read English fluently
Legally authorized to work in the United States
Valid Drivers License
The ability to pass a drug test
The ability to pass a background screening with no prior convictions related to theft or cybercriminal activity.
The ability to perform all work related duties free from any type of impairment.

Responsibilities

Job Pickup Management
Receive job pickups from ITAM clients
Check and verify Transfer Order (TO) accuracy
Document any discrepancies and communicate with clients
Asset Sorting and Processing
Sort incoming assets according to client-specific guidelines
Process ITAM inbound jobs following disposal, redeployment, and repair guides
Identify and segregate assets based on their intended disposition
Asset Record Management
Update client asset records within the client's ITAM software platform
Classify assets based on substate categories (e.g. disposal, redeploy, repair)
Ensure accuracy of asset information in the system
Asset Processing Facilitation
Initiate and coordinate proper processing path for client assets
Route assets to appropriate teams or departments based on their classification
Monitor and track the progress of assets through various stages of processing
Create ER2 disposal jobs within the ER2 Portal for client's DECOM assets
Ensure proper documentation and tracking of DECOM items within the client’s ITAM software platform
Cross-Team Collaboration
Work closely with the ITAM Inventory team to ensure proper storage and tracking of assets
Collaborate with the ITAM Configuration team to support redeployable asset processing
Communicate effectively with other departments to streamline asset flow
Process Adherence and Improvement
Follow established ITAM processes and procedures
Identify opportunities for process improvement and efficiency gains
Participate in the implementation of new procedures or technologies
Reporting and Documentation
Generate reports on inbound processing activities
Maintain accurate records of all processed assets
Document any issues or exceptions encountered during processing
Client Support
Support client inquiries related to inbound asset processing
Provide updates on clients regarding the status of their assets when required
Support client concerns or special requests to appropriate team members
Compliance and Security
Ensure adherence to data security protocols when handling client assets
Comply with relevant regulations and standards for IT asset management
Maintain confidentiality of client information and asset data

Benefits

Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident, critical illness, and hospital indemnity insurance, employee assistance program, and BenefitHub discount program
401(k) with company match (after just 90 days of employment!)
Competitive wages
Welcoming, caring, and dedicated team members
Fun culture with family-like vibes
Paid Time Off
Company Branded Attire Allowance
Professional & Personal Growth and Development Opportunities
Real Life Skills Training
A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company!
All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!