ITS Application Analyst III / IS Finance
About The Position
Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. Position Summary: We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes
Requirements
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management)
- Multiple full lifecycle ServiceNow implementations from requirements through deployment
- Track record of post-implementation platform optimization and stabilization
- Experience with upgrade management, import sets, data sources.
- Certified ServiceNow System Admin
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management)
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering
Responsibilities
- Administer, configure, and maintain the ServiceNow HRSD application, including: o Case and Knowledge Management o Employee Service Center o HR Catalog and workflows o Lifecycle Events
- Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility
- Monitor platform health, performance, and utilization
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
