ITS Application Analyst I / IS Clinical Care Systems

Hartford HealthCare • Farmington, CT

2d

About The Position

The Ambulatory Application Analyst works under the direction of the application’s team lead to design, build, & test clinical systems. They support workflow analysis, design and build sessions with subject matter experts (physicians, nursing, and other ancillary services personnel). They complete in-depth and precise investigation and documentation of operational specifications and application functionality to deliver expected outcomes. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adopt usage of the application. This position is part of an on-call rotation.

Requirements

• Bachelor’s degree or equivalent knowledge and skills obtained through a combination of education, training, and experience in a HealthCare environment required.
• Four years of experience in clinical applications experience required.
• Must be willing to attend required Epic training at the Epic training center.
• Proven ability to successfully work in a matrix team environment that presents significant change and tight timelines.
• Conducts themselves according to Hartford Healthcare values: Caring, Excellence, Safety, and Integrity.
• Are well-respected within the organization and maintains a positive attitude.
• Approach problems constructively by focusing on how to move the project forward; explores and analyzes alternatives.
• Proponent for change and demonstrates a continuous improvement mindset, ingenuity and innovative thinking and organizational skills.
• Strong communication and organizational skills with the ability to influence others within their sub-team in addition to the broader program team, while maintaining a strong focus on achieving results.
• Attends all mandatory education and training programs (including department specific) and can describe his/her responsibilities related to general safety and regulatory compliance as well as department safety and specific job-related hazards.
• Attire is professional, neat, clean, and appropriate for the work environment, according to the HHC and/or Department Appearance Policy, and a high standard of personal cleanliness is maintained.
• Reports to work on time and meets acceptable standards for attendance, based upon the department attendance policy.
• Communicates messages clearly and concisely.
• Ability to maintain confidentiality, exercise discretion, and sound judgment.
• Must be willing to learn new technologies and techniques.
• Must be willing and able to come to work in adverse weather conditions.
• Travel to locations within Connecticut and surrounding States will be required.

Nice To Haves

• Experience in clinical information system management in an acute or ambulatory care setting preferred.
• Epic Ambulatory certification preferred.

Responsibilities

• Facilitates the design, development, system configuration, implementation, and support of information systems for the organization.
• Understands the operational issues within their application area well enough to represent their user’s needs.
• Planning, development, training, implementation, and evaluation of application functionality.
• Troubleshoot, research, and solve technically challenging problems and customer issues.
• Provides on-call support to customers.
• May support multi-specialty services lines and Epic Applications including Oncology/Beacon or Transplant/Phoenix.
• Working with the team and key customers to ensure appropriate development, training, and implementation of application functionality.
• Collaborates and consults with application director, project manager, Informatics, and other team leaders to coordinate activities.
• Analyzes workflow and translates into application configurations to ensure consistent system design.
• Participate actively in weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.
• Coordinates vendor support for functional and technical support of assigned areas as needed.
• Assists in the development and documentation of internal policies and procedures that will be used in conjunction with the application.
• Builds effective relationships and communication with clinical and business partners through all the phases of the projects to support completing project's goals
• Contributes in the preparation and execution of testing scripts and materials and performs unit, system, and integrated testing tasks.
• Documents and maintains all required system design and build documents and configure system accordingly.
• Performs other tasks and duties as assigned.

Benefits

• Hartford HealthCare offers exciting opportunities for career development and growth.
• We provide a competitive benefits program designed to ensure work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level