Lead Host

Lore Group•Washington, DC

8d•$22 - $24•Onsite

About The Position

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan. The Lead Host is the first and last point of contact for guests dining at [Restaurant Name], ensuring a seamless and exceptional guest experience across breakfast, lunch, and dinner service. As the face of the restaurant, the Lead Host sets the tone for a warm, professional, and welcoming environment while managing reservations, seating, and guest inquiries with precision. They are also responsible for mentoring the host team, maintaining smooth front-of-house operations, and collaborating with other departments to enhance the guest journey.

Responsibilities

Greet and welcome guests warmly, ensuring a positive first impression.
Manage reservations and walk-ins efficiently to maximize table turns while accommodating guest preferences.
Address guest inquiries, special requests, and concerns professionally and proactively.
Train, mentor, and guide the host team to uphold service standards and maintain consistency.
Lead pre-shift briefings to communicate reservation trends, VIP guests, and other key updates.
Oversee seating assignments and flow of service to ensure balanced and efficient table management.
Update and maintain the reservation system, including guest notes, preferences, and feedback.
Collaborate with servers, managers, and the culinary team to ensure smooth operations.
Create and manage the host schedule to meet operational needs across all meal periods.
Assist with compiling daily reports, tracking guest feedback, and identifying areas for improvement.
Conduct inventory and ordering of host-related supplies.
Own menu printing Paper Inventory
Act as a liaison between the restaurant, hotel front desk, and other departments for cross-functional guest service.
Ensure smooth transitions between meal periods, preparing the dining room for each service.

Benefits

Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation - Plus every year an extra day
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs