Library Social Services Spec

City of Memphis • Memphis, TN

2d

About The Position

Works under the direction of an assigned manager to build ongoing productive
relationships with customers needing social service assistance, while providing
information, support, and referrals to appropriate organizations. Acts as a
resource for library staff to assist in working with customers experiencing
mental health, substance abuse, unstable housing, or other needs. Meets
individually with library customers in order to provide referral services or
address issues in ways that are consistent with the mission, services, and
constraints of LINC 211 and Library. Assesses customer's needs and provides
current and relevant information, support, referral, and assistance with needs
related to housing, mental health, primary care, substance abuse, case
management, or other needs as identified. Provides training to staff and models
effective techniques for working with customers. Identifies customers who may
benefit from social service support through outreach, direct observation, or
referral by library staff. Provides crisis assistance and intervention in the
library as needed. Travels frequently throughout the City to different library
locations. Develops partnerships with area agencies and stakeholders in order to
provide services within the library. Participates in community engagement and
outreach, and assists in community-based initiatives.

Responsibilities

• Build ongoing productive relationships with customers needing social service assistance.
• Provide information, support, and referrals to appropriate organizations.
• Act as a resource for library staff to assist in working with customers experiencing mental health, substance abuse, unstable housing, or other needs.
• Meet individually with library customers in order to provide referral services or address issues in ways that are consistent with the mission, services, and constraints of LINC 211 and Library.
• Assess customer's needs and provides current and relevant information, support, referral, and assistance with needs related to housing, mental health, primary care, substance abuse, case management, or other needs as identified.
• Provide training to staff and models effective techniques for working with customers.
• Identify customers who may benefit from social service support through outreach, direct observation, or referral by library staff.
• Provide crisis assistance and intervention in the library as needed.
• Travel frequently throughout the City to different library locations.
• Develop partnerships with area agencies and stakeholders in order to provide services within the library.
• Participate in community engagement and outreach, and assists in community-based initiatives.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees