Line Manager

Million Air - Lubbock•Lubbock, TX

just now

About The Position

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. The Line Service Manager (LSM) is responsible for creating and leading an exceptional line service team. The LSM must lead by example while maintaining the overall operational efficiency for all internal and external customers by using excellent, in-depth knowledge of company procedures. Self-motivation, positivity, and safety consciousness are required of this position. The Line Service Manager will work closely with the Customer Service Manager and FBO General Manager.

Requirements

Strong customer focus with a professional and outgoing demeanor
Demonstrates excellent verbal, written communication and strong interpersonal skills to handle sensitive and confidential matters
Strong computer skills including Microsoft office products
Basic mathematical knowledge
Strong initiative, execution, and organizational skills
Demonstrates flexible and efficient time management and ability to work without direct supervision
Minimum five (5) years line service experience, including fuel management and supervisory duties
High School Diploma or equivalent
Ability to work evenings, weekends, and holidays
Acceptable driving record
Ability to pass a background check
Zero tolerance drug free employer includes pre-employment and random screening

Responsibilities

Manage line service department prioritizing, assigning, and monitoring Line Service Professionals (LSP) work
Oversee daily ramp operations to ensure safe and efficient aircraft handling, fueling operations, and ground support services
Review LSP timecards/payroll, manage overtime, and ensure proper scheduling and staffing levels are maintained to support a 24/7 operation
Lead the hiring process to build and maintain a well-rounded team focused on safety, professionalism, and customer service
Coordinate and provide employee training to ensure LSP are properly trained with appropriate documentation to evidence such training
Conduct performance reviews of direct reports, while coaching, motivating, and discipline when appropriate
Establish a culture that promotes safety through daily observations, shift briefings, routine audits, safety meetings, training, and documented safety procedures creating an environment of increased employee engagement
Promote customer loyalty and unsurpassed customer experience by regular interactions with customers, using customer feedback to develop and improve capabilities and processes
Coordinate aircraft parking, storage, movement, and hangar arrangements while anticipating operational needs for arrivals and departures
Implement, comply, and ensure accountability of Company policies and safety procedures to prevent aircraft damage and ensure safe ramp operations
Oversee facility startup to include facility security, vehicle maintenance checks, equipment service and status
Fuel management – including monitor of fuel inventory, reconciliation of load receipts, ordering fuel as needed