ICONA Windrift- Maitre D
About The Position
Prime Steakhouse, a premier steakhouse known for its exceptional cuisine, impeccable service, and elegant ambiance, is seeking a highly motivated and experienced Maitre D' to join our team. We are looking for a dynamic individual with a passion for hospitality and a proven track record of providing outstanding guest experiences. If you thrive in a fast-paced environment and possess exceptional leadership and communication skills, we encourage you to apply. The Maitre D' is responsible for overseeing the smooth and efficient operation of the dining room, ensuring that all guests have a memorable and enjoyable dining experience. This includes managing reservations, greeting and seating guests, supervising staff, and resolving any guest concerns. The ideal candidate will be a highly organized and detail-oriented individual with a strong work ethic and a genuine desire to provide exceptional customer service.
Requirements
- High school diploma or equivalent required.
- Minimum of 3 years of experience as a Maitre D' or in a similar supervisory role in a fine dining restaurant.
- Communication Proficiency.
- Guest Focus.
- Organizational Skills.
- Stress Management/Composure.
- Time Management.
- Strong leadership and organizational skills.
- Knowledge of food and beverage service.
- Compliant with state Alcoholic Beverage Control regulations.
- Proficiency in using reservation management software (e.g., Sevenrooms, OpenTable, Resy).
Responsibilities
- Manage reservations and maintain accurate seating charts.
- Greet guests warmly and escort them to their tables, ensuring a smooth and efficient seating process.
- Ability to work effectively in a fast-paced environment.
- Supervise and coordinate the activities of the waitstaff, ensuring they provide prompt and courteous service.
- Handle guest inquiries and resolve any complaints or issues promptly and professionally.
- Maintain a clean and organized dining room, ensuring that tables are set and ready for service.
- Monitor the dining room atmosphere, ensuring it is conducive to a pleasant dining experience.
- Train and mentor new staff members, ensuring they are knowledgeable about menu items, service standards, and restaurant policies.
- Collaborate with the kitchen staff to ensure timely and efficient food service.
- Oversee the closing duties of the dining room, ensuring all tasks are completed efficiently.
- A passion for hospitality and a genuine desire to provide exceptional guest experiences.
- Maintain a professional appearance and demeanor at all times.
- Adhere to all restaurant policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
