Manager, Revenue Operations

Foley • Boston, MA

9d • Remote

About The Position

We’re looking for a Manager, Revenue Operations to own and evolve Salesforce as our primary go-to-market system of engagement. In this role, you’ll lead day-to-day platform operations while improving how Sales, Marketing, and Customer Success work across our GTM tech stack.
You’ll balance hands-on administration with systems thinking — solving immediate needs while driving durable improvements that increase trust, efficiency, and visibility across revenue workflows. You will also directly manage and develop one team member, ensuring strong execution, prioritization, and growth within the RevOps function.

Requirements

• 5+ years of experience as a Salesforce Administrator in a fast-paced GTM or RevOps environment.
• Strong hands-on expertise with Flow, core Salesforce objects, security fundamentals, and reporting.
• Prior experience managing or mentoring at least one direct report.
• Demonstrated ability to manage intake, triage effectively, and communicate clearly with stakeholders.
• Experience supporting Sales, Marketing, and Customer Success workflows.
• A systems thinker who balances speed with structure and long-term scalability.

Nice To Haves

• Service Cloud experience.
• Familiarity with RevOps/GTM tools such as HubSpot, Chili Piper, RingLead, Gong, Orum, 6sense, CallRail.
• Experience supporting billing systems (e.g., Ordway) or CS platforms (e.g., Planhat).
• Experience partnering with teams using Microsoft Dynamics as a system of record.

Responsibilities

• Platform Ownership & Support
• Own the Salesforce support queue (~10 requests/day), triaging issues with clear communication and fast resolution.
• Ensure SLAs are consistently met (same-day acknowledgment; 1–2 business day resolution for standard requests).
• Identify recurring issues and implement root-cause fixes to reduce ticket volume over time.
• Set intake, prioritization, and service standards that create clarity and predictability for stakeholders.
• Team Leadership
• Manage and develop one Revenue Operations team member, providing clear priorities, coaching, and performance feedback.
• Allocate workload effectively across support, projects, and optimization work.
• Raise the execution bar by reinforcing quality standards, documentation discipline, and stakeholder communication best practices.
• Create growth opportunities and skill development plans to build long-term capability within the function.
• System Configuration & Optimization
• Configure and optimize Salesforce (Flows, automation, validation rules, layouts, queues/routing, permission sets, reports, dashboards).
• Ensure data integrity and scalable process design across core objects (Lead, Account, Contact, Opportunity).
• Support rollout and optimization of Service Cloud functionality.
• Translate business needs into durable, scalable technical solutions.
• Release & Change Management
• Run a lightweight, predictable release process (testing, UAT coordination, deployments, change logs, release notes).
• Build stakeholder trust through transparent communication and structured change management.
• Balance speed with governance to protect data integrity and system stability.
• GTM Systems & Cross-Functional Partnership
• Troubleshoot cross-system workflow issues across HubSpot, Gong, Orum, 6sense, CallRail, Chili Piper, and RingLead.
• Partner with Operations teams where Dynamics remains a system of record.
• Collaborate on integrations and workflows across Ordway (billing) and Planhat (Customer Success).
• Proactively identify opportunities to improve forecasting accuracy, pipeline visibility, and workflow efficiency.

Benefits

• Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed