Medical AR Coordinator

Serenity Mental Health Centers • Lehi, UT

5d

About The Position

Support the revenue cycle by managing insurance follow-up, resolving outstanding claims, and ensuring timely account closure. This role is ideal for experienced medical AR professionals who thrive in fast-paced environments and take ownership of their work.
About the Role
Coordinate and manage assigned medical accounts receivable
Partner with third-party payers to resolve outstanding balances
Drive timely, accurate claim adjudication and account resolution

Requirements

• 2+ years of medical accounts receivable or insurance collections experience
• High School Diploma or GED (Associate or Bachelor’s degree preferred)
• Working knowledge of commercial and government insurance plans
• Familiarity with CPT, ICD-10, and insurance processing guidelines
• Proficiency with Microsoft Excel, Word, Outlook, and Teams
• Experience with payer portals such as Availity or Waystar (eCW preferred)
• Strong attention to detail with accurate data entry skills
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple priorities

Nice To Haves

• CRCS (Certified Revenue Cycle Specialist) certification
• Behavioral health billing experience
• Knowledge of CCI edits, bundling, medical necessity, and COB issues
• Strong analytical and reporting capabilities

Responsibilities

• Review claim and account status through payer portals and direct outreach
• Follow up with payers via phone, email, and online tools to resolve balances
• Document payment status, actions taken, and next steps in the EMR system
• Resolve accounts through appeals, corrections, adjustments, and billing updates
• Coordinate medical record requests and additional documentation when needed
• Apply sound judgment and problem-solving skills to resolve complex claim issues
• Proactively identify patterns or delays and escalate for leadership support
• Stay current on payer rules, filing limits, regulations, and compliance standards
• Protect patient confidentiality and follow all internal policies and controls

Benefits

• Competitive compensation with advancement opportunities
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after first year) + 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED