Operations Associate, Signature Venues
About The Position
As an Operations Associate for Signature Venues at Fidelity Investments, you will play a pivotal role in delivering best-in-class guest experience! Your work will involve delivering event experiences for meetings and events occurring at Fidelity Investment's Signature Venues. Your goal will be to ensure events are seamlessly completed and delivered with calm confidence, discretion, and care. Key responsibilities include: Managing and arranging scheduled events in Signature Venue spaces. Collaborate closely with various department power users to review event details, ensuring an excellent guest experience aligned with business needs. Managing incoming venue operations situations and providing solutions. Communicating function specifications and changes with affected departments, including Food and Beverage, Event Services, Audio Visual, and Facilities. You contribute a broad range of experience and talents to this position, securing the success of each event. Your experience in event or hotel management, and attention to detail sets you apart. You shine in customer service and have a proven track record of managing multiple responsibilities and prioritizing effectively. Your effective verbal and written communication abilities enable you to interact with clients and coworkers, ensuring their needs are satisfied promptly and courteously. Our team is dedicated to providing an outstanding guest experience. We operate within the Real Estate and Workplace Experience group, driven to deliver world-class events in Signature Venues. Our cooperative method ensures that every event is completed flawlessly, meeting the highest standards of quality and care. We engage closely with internal and external customers, highlighting our continuous dedication to clients and our passion for innovation and excellence. Join our team and be part of an ambitious group that values inclusion, collaboration, and outstanding service.
Requirements
- Experience in event or hotel management
- Attention to detail
- Customer service skills
- Proven track record of managing multiple responsibilities and prioritizing effectively.
- Effective verbal and written communication abilities
Nice To Haves
- BA in hospitality, hotel management, or a similar field, or equivalent experience.
- Experience working with event management platforms.
- Experience interacting with clients or guests.
- Strong multi-tasking and prioritization skills.
- Strong verbal and written communication abilities.
Responsibilities
- Managing and arranging scheduled events in Signature Venue spaces.
- Collaborate closely with various department power users to review event details, ensuring an excellent guest experience aligned with business needs.
- Managing incoming venue operations situations and providing solutions.
- Communicating function specifications and changes with affected departments, including Food and Beverage, Event Services, Audio Visual, and Facilities.
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
