Residential Operations Manager

Dream Golf•Nekoosa, WI

11d•Onsite

About The Position

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine. The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life. Position Summary The Residential Operations Manager supports the Residential and Real Estate Operations Manager in the day-to-day operations of privately owned residences and rental homes, with a strong focus on coordination, quality control, and homeowner experience. This role works closely with internal departments to ensure residences consistently meet established cleanliness, presentation, and brand standards for owner stays and rental guests. Serving as a hands-on point of contact, the Assistant Residential Manager helps coordinate homeowner arrivals and departures, itineraries, tee times, dining arrangements, and on-property requests. The role also supports oversight of housekeeping, landscaping, and maintenance performance through walkthroughs, documentation, and follow-through, escalating sensitive, contractual, or financial matters as appropriate.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
Two to four years of experience in hospitality, residential management, property operations, or a related field, ideally in a resort, hotel, or luxury residential environment with high service expectations.
Experience supporting homeowners or guests in a customer-facing role, with a strong focus on service quality and follow-through.
Ability to manage multiple priorities with strong organization, attention to detail, and consistent documentation and follow-through.
Clear, professional written and verbal communication skills, with the judgment to know when to escalate sensitive, contractual, or financial matters.
Experience coordinating housekeeping standards, property inspections, walkthroughs, quality control processes, and corrective actions.
Working knowledge of basic property maintenance coordination, vendor scheduling, and cross-department collaboration.
Experience coordinating itineraries, reservations, and logistics, including tee times, dining arrangements, transportation, pre-arrival setup, and special requests.
Proficiency in Microsoft Office and comfort learning internal systems, including scheduling or reservation platforms.
Ability to remain calm, organized, and responsive in time-sensitive situations, working both independently and under direction.
Professional, polished, and service-oriented demeanor with a strong sense of accountability.
Flexibility to support homeowner arrivals, departures, and on-property needs as business demands require.
Physical activities may include standing, walking, bending, lifting, and operating role-specific tools or equipment.

Responsibilities

Maintain accurate documentation related to maintenance activity, inspections, owner communications, itineraries, and operational records.
Collaborate with Housekeeping, Maintenance, Landscaping, Reservations, Golf Operations, Front Desk teams, and third-party vendors to coordinate daily residential operations and resolve service needs.
Assist in maintaining and following standard operating procedures related to residential operations, housekeeping standards, and owner services.
Monitor housekeeping performance and overall property condition through inspections and walkthroughs, documenting issues and tracking corrective actions to ensure cleanliness, presentation, and brand standards are consistently met.
Support consistent residential operations through the use of standard procedures, checklists, and service guidelines.
Participate in revenue management discussions to support occupancy and revenue goals.
Develop and maintain strong relationships with homeowners through responsive, service-focused communication.
Serve as a point of contact for routine homeowner inquiries, service requests, and punch lists, escalating sensitive, contractual, or financial matters as appropriate.
Support homeowner arrivals and departures by coordinating access and serving as an on-property contact during stays.
Coordinate on-property requests during stays, including service scheduling, dining adjustments, and amenity support.
Assist with tee time coordination, including adjustments, additions, and follow-ups to ensure accuracy across reservations and owner itineraries.
Proactively communicate with homeowners prior to arrival to confirm itineraries, dining reservations, transportation needs, and in-home setup preferences.
Prepare, update, and distribute homeowner itineraries in collaboration with Reservations and other internal departments.
Support special projects, seasonal initiatives, and event-related property coordination as directed
Perform additional duties as assigned to support the Residential team and its initiatives.