RETAIL OPERATIONS DIRECTOR - Binghamton University - Binghamton, NY
About The Position
Working as a Director of Operations with Compass Group gives you the opportunity to lead with purpose, grow a dynamic team, and create exceptional experiences for the Binghamton University community. With 20+ retail locations across campus, this role is ideal for an innovative, people‑first food service leader who thrives in a fast‑paced, student‑focused environment. About the RoleAs the Retail Director, you will oversee a large-scale, multi‑unit dining operation while maintaining the highest standards of quality, service, and profitability. You’ll partner closely with campus leadership, energize diverse teams, and drive excellence across all retail food venues.Your mission is to deliver superior service, strong financial performance, and an outstanding campus dining experience.
Requirements
- Minimum 5 years of foodservice management experience
- Required experience in Higher Education—including both board operations and retail dining
- Proven expertise in P&L management and contract‑managed services
- Strong leadership, communication, and interpersonal skills
- Ability to thrive in a high‑volume, multi‑unit, student‑centric environment
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Lead Strategic Planning:Develop and manage budgets, forecasts, and operational plans to ensure financial success across all retail outlets.
- Elevate Quality & Experience:Maintain and implement Compass Group quality standards in food, service, safety, and brand consistency across all locations.
- Ensure Compliance:Uphold all company, regional, and account programs—including safety, sanitation, HR practices, and operational policies.
- Drive Operational Excellence:Oversee reporting accuracy, inventory management, labor optimization, vendor partnerships, and campus relationship management.
- Champion Team Growth:Lead, coach, and develop management and frontline teams to build a culture of engagement, accountability, and performance.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
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What This Job Offers
Job Type
Full-time
Career Level
Director
