Senior, Enterprise Operations-1

Mastercard•O’Fallon, MO

About The Position

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Role In this position, you will: - Provides technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies of diverse scopes - Monitors the performance of traffic, systems, and central site processing, addressing anomalies detected - Engages in and improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement - Reviews current toolsets to identify gaps and consult with core support teams to identify timely and cost-effective solutions - Interfaces with customers to provide the full spectrum of ITSM-related practices, including incident, problem, change and capacity management, and reporting activities - Assists in scaling systems through mechanisms like automation and improving reliability and efficiency - May manage small-sized initiatives and independently contributes to system-level programs in support of database development and production support

Requirements

Have 3–5+ years of network operations experience in an enterprise environment
Be proficient in core networking fundamentals, OSI-based troubleshooting, and common routing concepts
Be comfortable using Linux CLI, capturing/reading basic packet traces, and interpreting logs/metrics
Communicate crisply in tickets and bridges, especially during Sev1/Sev2 incidents

Responsibilities

Provides technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies of diverse scopes
Monitors the performance of traffic, systems, and central site processing, addressing anomalies detected
Engages in and improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement
Reviews current toolsets to identify gaps and consult with core support teams to identify timely and cost-effective solutions
Interfaces with customers to provide the full spectrum of ITSM-related practices, including incident, problem, change and capacity management, and reporting activities
Assists in scaling systems through mechanisms like automation and improving reliability and efficiency
May manage small-sized initiatives and independently contributes to system-level programs in support of database development and production support

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