Senior, Enterprise Operations-1

Mastercard•O'fallon, MO

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. In this position, you will: - Provides technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies of diverse scopes - Monitors the performance of traffic, systems, and central site processing, addressing anomalies detected - Engages in and improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement - Reviews current toolsets to identify gaps and consult with core support teams to identify timely and cost-effective solutions - Interfaces with customers to provide the full spectrum of ITSM-related practices, including incident, problem, change and capacity management, and reporting activities - Assists in scaling systems through mechanisms like automation and improving reliability and efficiency - May manage small-sized initiatives and independently contributes to system-level programs in support of database development and production support

Requirements

Have 3–5+ years of network operations experience in an enterprise environment
Be proficient in core networking fundamentals, OSI-based troubleshooting, and common routing concepts
Be comfortable using Linux CLI, capturing/reading basic packet traces, and interpreting logs/metrics
Communicate crisply in tickets and bridges, especially during Sev1/Sev2 incidents

Responsibilities

Provides technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies of diverse scopes
Monitors the performance of traffic, systems, and central site processing, addressing anomalies detected
Engages in and improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement
Reviews current toolsets to identify gaps and consult with core support teams to identify timely and cost-effective solutions
Interfaces with customers to provide the full spectrum of ITSM-related practices, including incident, problem, change and capacity management, and reporting activities
Assists in scaling systems through mechanisms like automation and improving reliability and efficiency
May manage small-sized initiatives and independently contributes to system-level programs in support of database development and production support

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role.