Senior Key Account Manager

Marmon Holdings, Inc.

About The Position

The Senior Key Account Manager will be responsible for managing Orkal’s top-tier strategic accounts, ensuring customer satisfaction, and driving sales growth. This role requires a deep understanding of customer needs, excellent relationship-building skills, and the ability to manage complex accounts efficiently

Requirements

College degree preferred or five years of related sales experience and/or training; or equivalent combination of education and experience.
Previous customer service or sales support experience required.
Experience in sales and providing solutions based on customer needs.
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
Excellent organizational skills.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Quality Management - Looks for ways to improve and promote quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
Computer Skills including MS Word, Excel, Power Point, Microsoft 365 Outlook and Internet research.
Candidates must be authorized to work in the United States for any employer.
Sponsorship for work authorization (e.g., H-1B, green card, etc.) is not available.

Responsibilities

Manage top-tier, strategic accounts by processing LTA proposals, RFQ’s, orders, inventory/purchasing analysis, expediting/delivery status, etc.
Acquire a thorough understanding of key customer needs & requirements
Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships.
Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Manage and update customer databases or portals as required
Promote and market new products or value-added services
Pricing stock inventory items
Accurately entering quote/order information into the computer system
Sourcing non-stock (buyout) items to fulfill customer’s requirements
Communication with customer throughout the order fulfillment process
Expedite and trace customer orders
Communication with management and other employees to facilitate customer satisfaction and further sales
Manage key account portals