Luxury Automotive Service Coordinator/BDC Representative - The Premier Collection

The Premier Collection•Elmsford, NY

6d•$20

About The Position

Are you an organized, detail-oriented professional who enjoys helping people and keeping operations running smoothly? Join The Premier Collection as a Service Scheduler and play a key role in delivering an exceptional service experience to our valued clients. In this important position, you will coordinate service appointments, support the service team, and ensure our clients receive the seamless, high-quality experience expected from a luxury automotive retailer.

Requirements

Previous experience in scheduling, administrative support, or customer service
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Comfortable using scheduling systems and standard computer applications
Strong problem-solving skills with a proactive mindset

Nice To Haves

Experience in automotive, dealership, or luxury retail environments is a plus

Responsibilities

Appointment Scheduling
Coordinate and manage service appointments for our clients, ensuring efficient scheduling and optimal use of service department resources.
Client Communication
Confirm appointments, provide service reminders, and keep clients informed so they arrive prepared for their visit.
Follow-Ups
Proactively follow up with clients to confirm, adjust, or reschedule appointments and accommodate special requests.
Issue Resolution
Quickly identify and resolve scheduling conflicts or unexpected issues to minimize disruptions and maintain a smooth workflow.
Customer Service
Deliver exceptional customer support through phone, email, and in-person interactions while maintaining professionalism and attention to detail.

Benefits

We are a third-generation family-owned business that believes in supporting our employees, investing in their development, and promoting from within.
5-day work week
3 weeks of vacation
Flexible scheduling
Competitive salary with bonus opportunities
Health insurance with 50% employer contribution
401(k) retirement plan
Ongoing training programs
Professional seminars
Clear opportunities for advancement
Strong culture of internal promotion
Employee discounts on new vehicles, pre-owned vehicles, service, parts, accessories, and gear
Monthly birthday and anniversary celebrations
A supportive, family-friendly workplace
Brand-new state-of-the-art facilities
Giving back is an important part of who we are. We proudly support organizations such as Alex’s Lemonade Stand, Maria Fareri Children’s Hospital, Feeding Westchester, local schools, houses of worship, animal shelters, food banks, and women’s community housing initiatives.