Luxury Automotive Service Coordinator/BDC Representative - The Premier Collection

The Premier Collection • Elmsford, NY

4d

About The Position

Service Coordinator The Premier Collection Are you an organized, detail-oriented professional who enjoys helping people and keeping operations running smoothly? Join The Premier Collection as a Service Scheduler and play a key role in delivering an exceptional service experience to our valued clients. In this important position, you will coordinate service appointments, support the service team, and ensure our clients receive the seamless, high-quality experience expected from a luxury automotive retailer.

Requirements

• Previous experience in scheduling, administrative support, or customer service
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Comfortable using scheduling systems and standard computer applications
• Strong problem-solving skills with a proactive mindset

Nice To Haves

• Experience in automotive, dealership, or luxury retail environments is a plus

Responsibilities

• Appointment Scheduling Coordinate and manage service appointments for our clients, ensuring efficient scheduling and optimal use of service department resources.
• Client Communication Confirm appointments, provide service reminders, and keep clients informed so they arrive prepared for their visit.
• Follow-Ups Proactively follow up with clients to confirm, adjust, or reschedule appointments and accommodate special requests.
• Issue Resolution Quickly identify and resolve scheduling conflicts or unexpected issues to minimize disruptions and maintain a smooth workflow.
• Customer Service Deliver exceptional customer support through phone, email, and in-person interactions while maintaining professionalism and attention to detail.

Benefits

• 5-day work week
• 3 weeks of vacation
• Flexible scheduling
• Competitive salary with bonus opportunities
• Health insurance with 50% employer contribution
• 401(k) retirement plan
• Ongoing training programs
• Professional seminars
• Clear opportunities for advancement
• Strong culture of internal promotion
• Employee discounts on new vehicles, pre-owned vehicles, service, parts, accessories, and gear
• Monthly birthday and anniversary celebrations
• A supportive, family-friendly workplace
• Brand-new state-of-the-art facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed