ServiceNow Technical Architect (HRSD)
About The Position
Astrica ServiceNow HRSD Architects are the cornerstone of our technical delivery, bringing deep expertise in HR Service Delivery, portal experiences, and enterprise-grade integrations to design scalable, intuitive, and high-impact solutions on the ServiceNow platform. They guide clients through best practices, shape long-term architecture and platform strategies, and mentor delivery teams while staying ahead of evolving HRSD and platform capabilities. Astrica Architects play a critical role in ensuring solution quality, driving successful outcomes across complex programs, and contributing to internal knowledge sharing and continuous innovation.
Requirements
- 7+ years architecting ServiceNow solutions, including 3+ years of HRSD design and implementation experience.
- 5+ years building and optimizing Employee Center portal experiences, including UI/UX considerations.
- 5+ years designing enterprise integrations leveraging REST, SOAP, Integration Hub, and identity/SSO patterns.
- Strong understanding of platform architecture such as data modeling, ACL/security, flow orchestration, performance optimization, and scoped applications.
- Proven ability to lead client workshops, clarify requirements, and translate them into scalable technical designs.
- Experience guiding Agile delivery activities, including story review, estimation, backlog refinement, and sprint planning.
- Excellent communication and leadership skills, with the ability to advise stakeholders and coach technical teams.
Nice To Haves
- Hands-on experience with Employee Center Pro, UI Builder, Workspace, or custom portal components.
- Background integrating ServiceNow HRSD with HCM systems (Workday, SAP SuccessFactors, Oracle HCM).
- ServiceNow certifications such as CSA, CAD, CIS-HRSD, CIS-ITSM, CIS-CSM, or Integration Hub.
- Experience developing or governing ServiceNow UX components (HTML, CSS, AngularJS, widgets).
- Exposure to enterprise architecture frameworks or governance models for multi-instance ServiceNow environments.
Responsibilities
- Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations.
- Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices.
- Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents.
- Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns.
- Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness.
- Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps.
Benefits
- Competitive pay that reflects your skills and certifications
- Performance bonuses and annual reviews that celebrate growth
- Unlimited vacation + flexible time off (because balance matters)
- Health, dental, vision, and 401(k) coverage
- Career development support and learning incentives to keep you sharp
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
