Supervisor Title Services

Hilton Grand Vacations • Orlando, FL

8d

About The Position

At Hilton Grand Vacations, we believe in crafting unforgettable experiences and
memories that last a lifetime. As a Supervisor in our Title Services department,
you will play a pivotal role in ensuring the flawless execution of our title
processes. Join a team that values integrity, teamwork, and leadership, and be
part of a world-class organization that strives for excellence!

Requirements

• Excellent organizational skills
• Good written, verbal, and communication skills
• Ability to multi-task and work well under pressure
• Enthusiastic great teammate attitude
• Minimum Associate Degree
• 1-3 years of experience in the Title field
• 1-3 years of leadership or oversight experience

Nice To Haves

• Previous Title Services experience is a plus
• Knowledge of documents required for a timeshare closing
• Proficiency in MS Excel, including crafting and maintaining spreadsheets

Responsibilities

• Assist the Manager with daily activities of the Title Services department and coordinate local Title Services Coordinators (TSCs).
• Provide mentorship and assistance to Title Services Coordinators (TSCs).
• Participate in weekly, bi-weekly, and/or monthly meetings regarding process updates, promotions, memos, etc.
• Assist the Title Services Manager by addressing daily inquiries or issues from remote and local TSCs.
• Responsible for assigning workload to the team through Chorus.
• Work together on training new employees and offer continuous training to existing team members on recording review, feedback review, feedback recordings, new recordings, and systems.
• Track the Open Issues to offer feedback during weekly meetings and/or ongoing training to remote and local TSCs.
• Contribute to department reporting, communication, and other essential tasks to achieve department success.
• Support the Manager in reviewing time sheets and monitoring attendance.
• Conduct monthly audits of completed files from TSCs to ensure team members meet encouraged quality thresholds.
• Promote a positive work atmosphere.
• Engage in mentoring and counseling conversations with individual team members to ensure understanding and efficiency in the recording review, deedback review, deedback recordings, new recordings, and systems processes.
• Ensure Policies and Procedures reference documents are consistently updated.
• Assist with the recruiting and hiring process.
• Carry out all other reasonable requests by management.
• Demonstrate the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Collaboration, Ownership, Now.
• Complete all required Company training/compliance courses as assigned.
• Follow Company standards and ensure alignment with all policies and procedures.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree