Team Coordinator, People Services – North America

S&P Global • Charlottesville, VA

1d • Hybrid

About The Position

This is a critical role on our North America People Services team, supporting employees across Canada and the United States while providing strategic global support in a forward-thinking environment. Our People Services team members operate across India, Malaysia, the Philippines, and the US, working collaboratively in an agile environment that values operational excellence, continuous improvement, and innovative HR solutions. We are committed to developing best practices and adding significant value through advanced process improvements and cutting-edge technology implementations that shape the future of our broader People function strategy.

Requirements

• 3+ years relevant experience in providing HR support for a global organization or across North America
• Strong knowledge of employment laws and regulations in North America with demonstrated compliance expertise
• Proficiency in HR systems such as Workday, ServiceNow, or similar HRIS platforms
• Ability to lead and mentor a team effectively with strong communication and stakeholder management skills
• Demonstrated ability to analyze data and provide meaningful recommendations through storytelling
• Proven ability to apply discretion and maintain confidentiality in sensitive situations
• Strong technical acumen and ability to learn and adopt new tools and technologies in a rapidly developing HR landscape

Nice To Haves

• Customer service experience with delivery of SLA-driven metrics and performance standards
• Familiarity with AI-driven HR tools or platforms such as automation software, or predictive analytics tools to streamline HR processes
• Experience in identifying opportunities for process automation within HR processes using technologies like workflow automation, data integration tools, or reporting platforms to improve efficiency and accuracy
• Willingness to stay updated with the latest AI and technology trends in HR to continuously improve processes and strategies

Responsibilities

• Coordinate coverage and scheduling for the North America team, ensuring SLAs and performance goals are consistently met in accordance with regional expectations and business requirements
• Provide leadership, coaching, and mentoring to team members to support their career growth and development
• Support comprehensive employee life cycle events across Canada and the US, including onboarding, job changes, and offboarding, ensuring full compliance with company policies and country-specific regulations
• Enhance the overall People Experience by driving satisfaction through expert guidance and timely resolution of cases, claims, and queries within agreed Service Level Agreements (SLAs)
• Identify and implement process improvements and new technologies, support initiatives and change management projects while developing knowledge library articles to support HR policies and procedures
• Conduct regular reviews of processes to ensure accuracy and compliance, while monitoring and evaluating third-party systems and relationships
• Collaborate with Payroll Services, Benefits, Regional People Advisors, People Relations and other regional stakeholders to resolve complex issues and support business needs
• Process and approve data requests in HR systems (Workday, ServiceNow, Equifax) while maintaining records in compliance with federal, state, provincial, and local employment laws
• Develop and maintain articles in the Knowledge library to support understanding of HR policies, practices, and procedures for the North America population and the People Services team
• Support the People function with additional activities and projects aligned with strategic objectives

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees