Call Center Customer Service

BROTHERS PLUMBING AND HEATING INC•North Washington, CO

2d•$20 - $22•Onsite

About The Position

Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.

Requirements

Should have experience in the area of customer service
On the job training will be provided
Some dispatching experience helpful, but not necessary
High school diploma or GED
Some knowledge of the Windows Operating system
Basic knowledge of filing systems; including alphabetical and numerical systems

Responsibilities

Ambassador and spokesperson for the company
Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done
Communicate with the customer and answer their questions and concerns
Assist callers in understanding their problem and communicate fee’s, method of service, and payment options
Utilizes scheduling priorities to schedule an appointment time
Answers phones correctly and in a professional manner.
Takes calls correctly using scripts and professional practice steps
Enters all customer data in the computer
Complete customer letters
Maintains invoice files
Marketing preparation (letters, invoice packets)
Work as a team with other team members
Understand and follow all company philosophies, policies and procedures
Understand and follow written and verbal instructions given
Represent the company in a professional manner
Perform related work as assigned
Meet company performance standards per performance reviews
Follow all company safety rules and requirements
Assists administration however requested
Offers ICPO’s as needed