Deal Desk Contracting Manager

AlphaSense

3d•$88,000 - $130,000

About The Position

The Contract Manager, Revenue Operations is the hands‑on owner of the commercial side of our customer contracting process. This role sits within the Deal Desk team and is responsible for first‑line intake, triage, and execution of customer commercial contract and order form changes that can and should be resolved without Legal resources, accelerating deals while maintaining strong commercial and data integrity. You will own the commercial side of our customer contracts, ensuring that billing terms, dates, discounts, price caps, ramps, and usage structures are captured in a way that systems can support at scale, including a clear separation between commercial order details and core legal terms. Your focus is on making commercial mechanics precise, bookable, and system‑ready (not on drafting new legal concepts).

Requirements

7+ years of experience in SaaS, ideally through high-growth and $600M+ ARR scale; you’ve seen what “broken” looks like and have experience fixing it.
Systems Thinker: You think in terms of efficiency, workflow, objects, fields, and triggers. High proficiency in the Salesforce/CPQ/Ironclad ecosystem is a must.
Builder mindset: a proven track record of taking manual, human‑powered processes and turning them into documented, automated workflows.
Commercial Fluency: Deep understanding of the "why" behind subscription models (usage, seat-based, ramp deals, and price caps) rather than just the "how" of data entry.
Law-Adjacent Expertise: Understand risk tradeoffs and how to follow/build legal playbooks, but you operate as a process engineer, not a drafter.

Responsibilities

Contract Intake, Triage, and Execution
Own day-to-day intake, triage, and routing of customer contract requests in Ironclad, ensuring they are properly tagged, prioritized, and progressed
Review commercial redlines and resolve standard contract changes that can be handled without Legal involvement
Escalate complex or legal-risk issues to Legal when appropriate
Monitor contract status and key deal milestones, proactively driving deals toward signature—especially during high-volume periods and quarter-end
Help reduce overall request-to-signature cycle time by ensuring contracts move efficiently through the process
Clause Library & Legal Playbook Execution
Partner with Legal to translate recurring contract requests into standardized, pre-approved clauses
Help operationalize legal playbooks so RevOps can handle common commercial contract changes without requiring individual Legal review
Identify repeat requests that can be standardized and incorporated into the clause library
Contract Data Integrity & Downstream Readiness
Ensure commercial contract terms (billing terms, pricing, ramps, usage structures, dates, price caps) are accurately captured and system-ready
Maintain reliable contract metadata across Ironclad and Salesforce so downstream teams can trust contract data
Support Finance, Billing, and Customer Success by ensuring contract details are complete, consistent, and operationally sound
Systems & Workflow Ownership (Ironclad / CPQ / Salesforce)
Serve as a key operational partner for Ironclad, helping define requirements and workflows that support contracting operations
Collaborate with RevOps Systems teams to ensure Salesforce and CPQ workflows support real-world deal structures
Validate that system updates or workflow changes do not compromise contract data integrity or order form accuracy
Analytics, Guardrails, and Continuous Improvement
Analyze contracting workflows to identify bottlenecks, inefficiencies, and opportunities to improve deal velocity
Track operational metrics such as request volume, turnaround time, and escalation patterns
Help design operational guidelines that clarify which contract requests can be handled by Sales, RevOps, or Legal