Manager, Deal Desk

Demandbase

About The Position

Demandbase is the only pipeline AI platform that empowers GTM teams to automate growth at scale. With a unified view of data, insights, actions, and outcomes, B2B enterprises can seamlessly align and execute their account-based GTM strategies with confidence. Thousands of businesses trust Demandbase to maximize revenue, minimize waste, and consolidate their data and tech stacks – all in one platform. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have also continuously been recognized as One of The Best Places To Work in the San Francisco Bay Area by Fortune, and One of The 60 Best Companies To Sell For by Selling Power. Our offices are located in San Francisco, New York, Austin, Seattle, India, and the United Kingdom. Overview The Manager, Deal Desk will lead the deal desk function, managing contract operations and building a strategic deal desk capability from the ground up. This role will oversee two direct reports and serve as a critical bridge between Sales, Legal, Finance, and Revenue Operations to ensure deal structures are optimized, compliant, and aligned with company objectives.

Requirements

5+ years of experience in deal desk, sales operations, or related revenue operations roles
2+ years of people management experience
Deep understanding of SaaS business models, pricing strategies, and contract structures
Strong knowledge of CPQ systems (Salesforce CPQ, DealHub, or similar)
Experience building or scaling deal desk functions from scratch
Excellent analytical and problem-solving skills with attention to detail
Strong business acumen and ability to balance business needs with policy compliance
Exceptional communication and stakeholder management skills
Ability to work in fast-paced environment and manage competing priorities

Nice To Haves

Experience in B2B SaaS companies with complex deal structures
Background in finance, accounting, or legal
Knowledge of revenue recognition standards (ASC 606)
Experience with contract lifecycle management (CLM) tools
Advanced Excel/Google Sheets and data analysis capabilities
Project management certification or experience

Responsibilities

Manage end-to-end contract lifecycle including non-standard terms, pricing approvals, and deal structure reviews
Ensure compliance with company policies, legal requirements, and revenue recognition standards
Streamline contract approval workflows and reduce deal cycle times
Partner with Legal to manage contract templates, redlines, and commercial negotiations
Maintain contract repository and ensure data accuracy in Salesforce and CPQ systems
Build and scale a best-in-class deal desk function that supports revenue growth
Develop deal desk playbooks, processes, and standard operating procedures
Create deal scoring and risk assessment frameworks
Implement deal structure standards and guardrails for non-standard deals
Design metrics and dashboards to track deal desk performance and deal quality
Collaborate with Revenue Operations to optimize quote-to-cash processes
Act as trusted advisor to Sales leadership on complex deal structures and pricing strategies
Partner with Finance on revenue recognition implications and deal economics
Work closely with Legal on contract risk assessment and negotiation strategy
Coordinate with Product and Pricing teams on packaging and discount strategies
Lead, mentor, and develop two direct reports on the deal desk team
Establish clear goals, priorities, and performance expectations
Foster a culture of collaboration, continuous improvement, and customer service excellence
Build team capacity to scale with business growth