Deal Desk Manager

Asana•Chicago, IL

2d•$194,000 - $246,000•Hybrid

About The Position

Our finance team tracks and seeks to understand the factors driving our growth and success. We help our entire organization achieve our operational and financial goals while embodying our company values. We ensure our objectives are feasible and work closely with all teams to ensure they have the resources they need to achieve our ambitious mission enabling all teams to work together effortlessly. We’re looking for a collaborative go-getter who gets excited about winning as a team and helping others succeed. You will be part of our AMER Deal Desk team under the finance org. You’ll have the opportunity to help create the groundwork for the future success of the team. The Deal Desk works closely with partners in Sales, Revenue Accounting, Legal, and Sales Operations to close deals that are good for both Asana and our Customers. We are experts on our internal processes and requirements and advisors to the sales team on their deals, both from a process and a negotiation perspective. It is our responsibility to relay information and educate our partners on those processes as well as the specific deals we are involved with. We are obsessed with process improvement in order to help Asana continue to grow, scale, and succeed. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

3 - 5 years of relevant experience, including substantial time in deal desk or revenue-focused roles, ideally within a technology-driven or high-growth company. Skilled in drafting and negotiating software agreements, with a strong ability to evaluate discounting and other non-standard requests to make well-informed business decisions.
Strong verbal and written communication abilities, capable of distilling complex information and presenting it clearly to audiences at all levels, including senior executives.
Proficient with CRM, CPQ, and CLM systems, with hands-on experience in developing ad-hoc reports and financial models to support strategic decision-making.
Advocate for continuous improvement, capturing best practices and fostering a data-centric culture across the organization to enhance processes and outcomes.
Knowledgeable in SaaS business models, pricing strategies, and revenue recognition practices, with an ability to leverage these insights to support the business's growth and profitability.
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Responsibilities

Act as a trusted advisor to Sales, Customer Success, Legal, Finance, Systems, and other key teams, providing guidance on optimal pricing strategies and deal structures while maintaining clear communication and alignment across all stakeholders.
Drive the creation and rollout of scalable contracting policies and processes that support both operational efficiency and company objectives.
Foster a culture focused on ongoing enhancement, documenting best practices, and embedding a data-centric approach throughout the organization.
Continuously monitor and evaluate deal metrics to uncover business insights and pinpoint areas for optimization.
Lead the planning and implementation of system upgrades and projects that reinforce Deal Desk operations, ensuring on-time delivery and alignment with broader strategic goals.